2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 455
Body - Tick Noise From Upper/Lower Windshield Area
L-SB-0090-08
Rev1
September 9, 2008
Upper/Lower Windshield Tick Noise
Service Category
Vehicle Exterior
Section
Window/Glass
Market
USA
Applicability
TSB REVISION NOTICE
^ May 12, 2010 Rev1:
^ Applicability has been updated to include 2009 - 2010 model years.
Any previous printed versions of this service bulletin should be discarded.
TSB SUPERSESSION NOTICE
The information contained in this TSB supersedes TSB No. NV005-06.
^ Applicability has been updated to include 2008 model year applicable vehicles.
TSB No. NV005-06 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before
proceeding.
Introduction
If a creak tick or rattle noise is heard at the top or bottom of the windshield the source of the noise may be the two windshield stoppers bonded to the
top of the windshield or the windshield retainers bonded to the lower edge of the windshield. This bulletin provides the recommended repair
procedure to eliminate these types of noises from the windshield area.
Some vehicles have both stoppers and retainers while others may only have stoppers at the top of the windshield. Use the chart in this bulletin to
determine the location of the windshield holding devices.
2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 456
Warranty Information
APPLICABLE WARRANTY
^ This repair is covered under the Lexus Comprehensive Warranty. This warranty is in effect for 48 months or 50,000 miles, whichever occurs
first, from the vehicle's in-service date.
^ Warranty application is limited to occurrence of the specified condition described in this bulletin.
Required Tool & Equipment
2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 457
Stopper/Retainer Locations
Repair Procedure
Windshield Stopper Repair
1. Remove both sun visors and both A-pillar garnishes and then carefully lower the front of the headliner to gain access to the windshield stoppers
(refer to the appropriate model year Repair Manual for the proper procedure).
2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 458
NOTICE
It is very important that the front of the headliner be lowered carefully and slowly. Applying too much downward force on the headliner will
cause it to develop a permanent crease in the surface material.
The stoppers are located on the inside of the passenger compartment behind the windshield glass blackout section (near the top front edge of the
metal roof opening). The stoppers are typically located 20 - 25 cm (7.9 - 9.8 in.) inboard of the top corners of the windshield glass.
2. Cut OFF the tip of the plastic stopper as shown in the illustration.
HINT
It is sometimes necessary to bend the metal body tab down to gain access to the shaft of the stopper.
2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 459
3. Once the tip of the stopper has been removed use a screwdriver to open a gap between the roof panel and the remainder of the plastic windshield
stopper.
4. Test drive vehicle prior to reassembly to confirm that the noise has been eliminated.
5. Reassemble the vehicle.
Windshield Retainer Repair:
1. Carefully remove the plastic cowl top ventilator louver at the base of the windshield and store it in a safe location for reinstallation later (refer to
the appropriate model year Repair Manual for the proper procedure).
2. Locate the windshield retainers at the lower edge of the windshield.
2010 Lexus Truck RX 350 AWD V6-3.5L (2GR-FE) Page 460
The retainers are typically located 140 - 200 mm (5.5 - 7.9 in.) inboard of the lower corners of the windshield. The flat portion of the retainer is
adhered to the backside of the windshield with double-sided foam-backed tape.
3. Use a "Mini" Hacksaw with a fine tooth 10-inch blade to cut OFF the pin portion of the glass retainer flush with the flat portion of the windshield
retainer (see Figures 9 & 10 for pin location).
4. Test drive the vehicle to confirm the elimination of the noise.
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